Privacy Policy
Effective date: Last updated 2025-10-06
PizzaPiazza Crust & Crown Pizzeria Napoli Flame Bella Mozza Pizzeria Veloce Slice Stone Hearth Pizzeria (we, our, us) operates the website at thatchfieldgrove.sbs (the Site). This Privacy Policy explains how we collect, use, share, and protect information about you when you visit or make use of our Site and services related to our pizzeria. By visiting the Site, you agree to the practices described in this policy.
Information we collect
We may collect several types of information to provide and improve the Site, including:
- Personal data you provide directly, such as your name, email address, phone number, delivery address, and payment details when you place an order or contact us.
- Account information if you create an account, such as username and preferences.
- Usage data, such as pages you view, time spent on pages, navigation paths, and search queries.
- Location data when you enable location services to facilitate delivery.
- Device and technical data, including IP address, browser type, and operating system.
How we use your information
We use collected information to:
- Process and deliver orders, including payment processing, order status updates, and communications related to your purchase.
- Personalize your experience on the Site, such as language, preferred menu items, and offers.
- Communicate with you about orders, promotions, and updates related to PizzaPiazza Crust & Crown Pizzeria Napoli Flame Bella Mozza Pizzeria Veloce Slice Stone Hearth Pizzeria’s products and services.
- Improve the Site, analyze trends, and conduct research to enhance our menu and services.
- Protect our rights and ensure a safe experience, including detecting fraudulent activity and enforcing our terms.
Legal basis for processing (for users in applicable regions)
We process personal data where necessary to perform our contract with you, comply with legal obligations, and pursue legitimate interests such as improving our services and preventing fraud. When required, we will obtain your consent for certain processing activities, and you may withdraw it at any time.
Sharing your information
We may share your information with:
- Service providers who help us operate the Site and fulfill orders, such as payment processors, delivery partners, and hosting providers (bound by confidentiality obligations).
- Affiliates and business partners to provide joint promotions or offers you opt into.
- Law enforcement or other authorities when required by law or to protect our rights, safety, or property.
Data retention and security
We retain personal data for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your choices and rights
You may:
- Access, correct, or delete your personal data, or request data portability where applicable.
- Manage marketing communications by unsubscribing or adjusting preferences.
- Request restrictions on processing or object to processing in certain circumstances.
- Request that we provide a copy of your data in a structured, commonly used, and machine-readable format.
Cookies and tracking technologies
We use cookies and similar technologies to enhance your experience, analyze site usage, and tailor content and offers. You can adjust your browser settings to manage cookies; however, disabling cookies may affect site functionality, including the ability to place orders.
Third-party links and services
The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies when you access these sites.
Children’s privacy
Our Site is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.
International transfers
Your information may be transferred to and processed in countries outside your country of residence. We take steps to ensure that transfers comply with applicable data protection laws and provide adequate safeguards.
Your contact information
If you have questions or concerns about this Privacy Policy or wish to exercise your rights, you may contact us at +44 20 7946 0123 or via the Site at thatchfieldgrove.sbs. For any order-related inquiries, please reference your order number and delivery details where appropriate.
Data subject rights requests
You can submit requests to access, rectify, erase, or restrict the processing of your personal data. We will respond within applicable timelines and provide information about actions taken, except where restricted by law.
Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top indicates when the policy was last updated. We will notify you of material changes as required by law.
Data inventory and customization
To customize service offerings and promotional content for London, United Kingdom, and nearby areas, we may analyze aggregated information about ordering patterns, popular menu items, and peak delivery times. This analysis helps us improve the menu and delivery experience while safeguarding individual privacy. No personal data will be disclosed in the process beyond what is reasonably necessary to provide services and comply with legal obligations.
Payment and currency
All payments are processed through trusted payment providers. We may use £ for displaying prices and processing transactions, and your payment details are stored securely by the payment processor, not by us, unless required to fulfill the order or resolve disputes.
Addresses and delivery areas
Delivery services are provided for customers in and around London, WC2E 9HA, 12 Fleet Street, City of London. If you change your delivery address after placing an order, we may request additional verification to protect your information and prevent fraud.
Retention of terms
Personal data processed for purposes of orders and customer service is retained for the duration of our relationship and for a reasonable period thereafter to comply with legal obligations and resolve disputes. After this period, data is securely deleted or anonymized.
Final note
By continuing to use the Site, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein. If you do not agree with our policies or practices, please discontinue use of the Site.